Refunds Policy for Educational Toy Library
Overview
At Educational Toy Library, we are committed to providing high-quality educational resources and services to our subscribers. We understand that sometimes our services may not meet your expectations. This Refunds Policy outlines the circumstances under which we offer refunds and how you can request one.
Eligibility for Refunds
Subscription Services:
- Initial Subscription Payment: If you are not satisfied with our service after your initial subscription payment, you may request a refund within 14 days of the payment date. The refund will be processed, minus any administrative fees, and your subscription will be cancelled.
- Subsequent Payments: Since our service does not automatically renew, you will need to manually renew your subscription if you wish to continue using our services after your current subscription period ends. Refunds for subsequent payments will be considered on a case-by-case basis, depending on the timing and circumstances of your cancellation request.
Educational Toy Lending:
- Damaged or Defective Items: If you receive a damaged or defective item as part of your toy lending subscription, please notify us within 3 days. We will arrange for a replacement of the damaged or defective item. Additionally, as a gesture of goodwill, you can choose an extra activity the next time you borrow from our library.
- Return of Borrowed Items: All borrowed items must be returned by the due date in the condition they were received. If an item is damaged upon return, no refund will be issued, and you will be required to pay for the damaged item.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to belinda@mastermindplayground.com.au with your subscription details, the item in question (if applicable), and the reason for your refund request.
- Review Process: We will review your request and notify you of the approval or rejection of your refund within 7 business days.
- Refund Processing: If approved, refunds will be issued to the original payment method within 7-10 business days. Please note that depending on your bank, it may take additional time for the refund to appear in your account.
Exceptions
- Prorated Refunds:Prorated refunds are not available. If you cancel your subscription after 14 days from the purchase date, no refund will be provided for any unused time or services.
- Sale or Discounted Subscriptions: Subscriptions purchased during a sale or at a discounted rate are non-refundable and are not eligible for any prorated refunds or other exceptions.
Cancellations
- Subscription Cancellations: You can cancel your subscription at any time. If you cancel, you will continue to have access to your subscription services until the end of your current billing period, after which your subscription will not be renewed. If you wish to continue using the service after your current period ends, you will need to manually renew your subscription.
Contact us
If you have any questions or concerns about our Refunds Policy, please contact us at:
Educational Toy Library
Email: belinda@mastermindplayground.com.au
Phone: 0467 466 684
Website: www.educationaltoylibrary.com.au
Changes to this policy
We reserve the right to modify this Refunds Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. Please review this policy periodically to stay informed of any updates.